Stornierungsrichtlinie

Last updated: 29 September 2026

You can skip, pause or cancel your Twyn Scents subscription at any time, free of charge. No further payments will be taken after you cancel. This policy explains how subscriptions (recurring deliveries) work and how to manage or cancel them.

1. What this policy covers

This policy applies to subscriptions bought on twynscents.com, where you receive products automatically at a delivery frequency you choose. One-off purchases are covered by our Refund Policy.

2. How subscriptions work

2.1 Before you confirm your subscription, we show you the products, price, delivery frequency and any subscription discount.

2.2 Your first payment is taken when you place your order. After that, your chosen payment method is charged automatically on each billing date, and your next order is then prepared and shipped.

2.3 There is no minimum commitment. You can cancel after your first delivery.

3. How to cancel

You can cancel your subscription at any time, in any of these ways:

through your customer account on our website, in the Subscriptions section;
through the link in your subscription emails;
by emailing contact@twynscents.com with your name and order number.

We will confirm your cancellation by email.

4. When a cancellation takes effect

4.1 If you cancel before your next billing date, you will not be charged again and no further orders will be sent.

4.2 If you cancel after a billing date, the order already paid for will still be shipped. You can return it under our 30-Day Money-Back Guarantee, as described in our Refund Policy.

4.3 There is no cancellation fee.

5. Skipping, pausing and resuming

5.1 Skip a delivery. You can skip an upcoming delivery before its billing date. You will not be charged for the skipped delivery, and your subscription continues with the following one.

5.2 Pause your subscription. You can pause your subscription at any time. While it is paused, you will not be charged and no orders will be sent.

5.3 Resume your subscription. You can resume a paused subscription at any time. Your next billing date will be shown in your account and in the confirmation email we send you.

5.4 You can skip, pause or resume through the Subscriptions section of your customer account, or by emailing contact@twynscents.com. Changes must be made before your next billing date to apply to that delivery. To update your delivery address or payment method, use your customer account or email us before your next billing date.

6. Price changes

If the price of your subscription changes, we will tell you by email before the new price applies. You can cancel before the change takes effect at no cost.

7. Failed payments

If a payment fails, we will notify you and may retry the payment. If it keeps failing, we may cancel your subscription. Please keep your payment details up to date.

8. Cancellation by us

We may cancel your subscription if a product is discontinued, if we reasonably suspect fraud, or if you breach our Terms of Service. We will tell you by email, and refund any payment for orders that have not been shipped.

9. Your right of withdrawal

Your statutory 14-day right of withdrawal applies to subscriptions. It starts on the day you receive your first delivery. If you withdraw within that period, we refund your payments as described in our Refund Policy. Every subscription delivery is also covered by our 30-Day Money-Back Guarantee.