Love it or your money back.

We built TWYN so you could try luxury without risk. Every order is covered by our 30-day money-back guarantee — no fine print, no interrogation. If it’s not for you, send it back and we’ll refund you in full.

You have 30 days from delivery to change your mind — for any reason at all. Didn’t love the scent? Not what you expected? That’s reason enough. Simply package it up and return it to us, and we’ll issue a full refund the moment your shipment arrives back with us. Yes — even if you’ve opened and sprayed it. The guarantee is the whole point.

1. 01
   Get in touch. Email us or use the contact page with your order number and which scent didn’t work for you. A real human replies within hours.
2. 02
   Package it up. Pop the items back into their box so they’re protected in transit, and send them to the return address we provide.
3. 03
   Get refunded — instantly on arrival. As soon as your shipment reaches us, we process your full refund to your original payment method. No waiting weeks, no ghost inbox.

Refunds return to your original payment method — your bank may take a day or two to display it. If your order arrived damaged or faulty, send us a photo and a replacement ships free, no debate. Questions before you send anything back? Just ask — we’d rather help than have you guess.